Make sure your business environment runs on a quality-driven culture. By investing in your employee’s you are setting an example as a business leader. Your workforce should be motivated by their employer, that is just one reason why staff training empowers employees to deliver high-quality customer service.
POSITIVE BUSINESS CULTURE
Standards start at the top, one of the reasons why it is important for senior management teams, to clearly visualise the future of a business. Strong aims and goals, can help a business establish a positive business culture.
It is important that your employees are engaged. American Express recommend that you “consider sharing company goals and financials—good and bad—with your employees”.
Creating an open honest line of communication will create a transparent relationship between the employ and the organisation itself. Informed employees are engaged employees and they will be more interested in the success of a business.
First things first, make sure you start by setting out and communicating a clear set of values and a distinct business vision is an essential task for business leaders. A start point and an end goal must be established and understood by all employees.
EMPOWER YOUR EMPLOYEES
By empowering your employees with brand ambassador status you will make them more valued and confident in their role. For a modern business to move forward your business’ vision and values should be clearly understood.
This is why training programmes are necessary. Technology is more advanced than ever before and it important that your employees are singing from the same song sheet.
CREATE A BLAME-FREE ENVIRONMENT
This is a fairly new way of working, however, the blame-free culture encourages employees to learn from their mistakes instead of hiding from them.
In most cases, customers do not expect business services to run smoothly all of the time, however, when something does go wrong, the company should deal with it in a transparent, professional manner.
Instead of pressuring your employees to hit 100% success rates, encourage them to act in a more open and honest way. This will promote positive corporate culture, within the workplace.
Rewarding your staff is a key management principle. Set your staff goals, and if they approach the task well and complete it their behaviour should be rewarded. If your staff are rewarded for their successes then tey will continue to repeat the behaviour.
The link between performance-based criteria and rewards does not have to be linked to pay. It can also tie in with promotion opportunities, flexible working and time off.
ELIMINATING WORKPLACE STRESS
By creating a more positive workplace you will reduce stress levels within your workplace. If your team ae unhappy, stressed and unmotivated it is unlikely that they will be productive.
Studies have shown that 550 million workdays are lost each year due to stress on the job and 60%-80% of workplace accidents are attributed to stress. These changes will encourage your team to work harder for an employer that appreciates their needs.
Keep in mind, restructuring your companies corporate vision will be a process and you may not see changes overnight. Maintaining your new positive regime will be the hardest part and it will test employees across the board.